A little guidance
How can we help?
Connect your channels
Manage your assistant
Edit information, test and publish answers, review conversations and manage billing. Use Help in your account to contact support.
Go to my accountCommon questions
When do my seven free days start?
After you publish your information, configure a working channel and choose Start my free trial. No card is needed. The trial includes one channel and 100 AI responses.
Will I be charged when the trial ends?
No. Your assistant pauses. You decide whether to choose a paid plan. A subscription starts when you complete checkout.
Do I pay to get started?
Standard guided setup has no setup fee. Assisted or custom setup is quoted separately before you commit.
Can I cancel?
Yes. Cancel renewal in your account at any time. Your paid service continues until the end of the period you paid for, then pauses.
What happens after cancellation?
We normally retain your setup for 90 days so you can reactivate. We send notice before deleting assistant data. Your invoices and accounts for other Tapkin services are separate.
Can I change the answers or model?
Yes. Edit your information and instructions, test the saved draft, then publish it. Choose from the models enabled for your business.
Can a person take over?
Yes. Open a conversation and switch it to human replies. AI stays paused for that conversation until you resume it.
Which channels are available?
Website chat is the first working channel. Instagram and Messenger connections are being prepared and are not active yet. They will require an eligible account and authorization through Meta.
Can it confirm appointments?
Booking integrations are a later release. The current assistant can explain your approved booking process or share a booking link. It cannot confirm, change or cancel appointments itself.